Delete Account or Data

You can request deletion of your Veles: Rise of the Damned account, your in-game progress, or both. This page describes what each option removes, what we retain, and how to make a request.

Fastest option: If you still have the game installed, you can delete your data or your account directly from inside the game. The action is processed by our servers immediately, no email is required, and the in-app screen confirms when it has completed. See In-app deletion below for the exact steps. Email is provided as a fallback only for players who no longer have the game installed.

1. Three Deletion Options

Delete Local Data. Erases offline progression saved on the current device only. Cloud save and other devices are not affected. Available even when you are not signed in.

Delete User Data. Erases cloud progression across all devices: cloud save, hero progress, inventory, achievements, level progress, run history, and leaderboard entries. Your sign-in account is kept so you can start fresh.

Delete Account. Erases your account and all associated gameplay data across all devices. After this completes you can no longer sign in with the same email or linked provider, active sessions are revoked, and starting again requires creating a new account.

2. What Gets Deleted

When you request account deletion, the following are permanently removed from our systems:

• Account record, sign-in email, and linked Steam, Apple, or Google identifiers
• Cloud save (hero progress, inventory progress, achievements, level progress, settings)
• Run history
• Leaderboard entries tied to your account
• Active sign-in sessions and refresh tokens

When you request game data deletion only, everything above is removed except the account record and linked sign-in identifiers, so you can keep using the same login.

3. What We May Retain

For security, abuse prevention, accounting, and legal compliance, we may retain a limited amount of information after deletion, including: aggregated or anonymized analytics that no longer identify you; transaction or purchase records held by storefronts (Steam, Apple, Google) under their own policies; server, security, and abuse-prevention logs for a short retention window; and records we are legally required to keep. Encrypted backups containing your data are rotated out within our standard backup window and are not restored except for disaster recovery.

4. How to Request Deletion

You can request deletion in two ways. The in-app option is the fastest: it is processed by our servers immediately, no email is required, and the game shows a confirmation the moment it completes.

In-app (instant, no email needed). If you still have the game installed:

1. Open the game.
2. Go to Settings → Account.
3. Choose the option you want:
   • Delete Local Data — wipes offline progression on the current device only.
   • Delete User Data — wipes cloud progression across all devices, keeps the account. Sign-in required.
   • Delete Account — deletes the full account and all data across all devices. Sign-in required.
4. Confirm in the warning dialog. The game contacts our backend, performs the deletion, and shows a confirmation message. No email or follow-up is needed.

By email (fallback, used if the game is no longer installed). Send a request to support@velesrotd.com. To help us identify your account, please include the following in your message:

• Whether you want to delete game data only or account and all data
• The email address used to sign in, if you used email sign-in
• Your Steam, Apple, or Google account identifier, if you used one of those to sign in
• Your in-game player name, if you remember it
• Confirmation that you are the account owner

We may ask follow-up questions to confirm your identity before processing the request.

5. Response Time

In-app deletions take effect immediately. Email requests are normally completed within 14 days of receipt, and in any case within 30 days, except where a longer period is required or permitted by law.

6. Storefront Accounts Are Separate

Deleting your Veles: Rise of the Damned account does not delete your Steam, Apple, or Google account, your purchase history on those storefronts, or anything else those storefronts hold about you. To remove that information, contact the relevant storefront directly under their own policies.

7. Contact

For deletion requests, email support@velesrotd.com. For general privacy questions, see our Privacy Policy.